Christy, Thanks for your review Gordon. Do not agree to use them, go to a manufacturer accredited independant body shop. Direct Line is a leading name in the UK car insurance market, and offers a competitively-priced range of products, which generally stand up well to those of their rivals. in July 2017, while the customer score of 66% was the … The products listed here are of optimal quality and come with a host of features that make them unique compared to other counterparts. 7 days in total from claim to repair. now its been over 3 months and am still left without my car. Find cover options, quick and easy transaction. Do not even try to get a quote from Direct Line Insurance if you value your sanity. These direct tv black box are compatible with all types of TV models and can consistently deliver upscale services for a long span of time. now they refusing to give me hire car and refusing to instruct my garage and the case handler(Jennie) told that if i called or complaint that should be directed to her, she said that i am not allowed to speak to anyone apart from her even she lied and gave me wrong information, now she is bulling me saying that under which law it says that no one can go though my belonging without my consent. If you are in need of financial advice, we recommend consulting a financial adviser. Yes (11)No (3). However, while the products and policies are generally well-received, in particular their car insurance for young drivers, online customer feedback suggests that there is room for improvement from the company when it comes to handling customer queries and claims. Not appearing on comparison sites means that you speak directly with the company, rather than via a 3rd party. Had accident and it was my fault, no 3rd party involved, i was asked to give statement and evidence which i did, i request my car should be repaired on my own choice of garage but they refusing to send instruction to my garage and offer me to take my car on my own expensive and ask the garage to give estimate, even DL know that they have to instruct the garage first but refusing it. Easy to navigate the web site, very competitive quotes for car insurance, paper documents arrived quite quickly in spite of the current coronavirus restrictions. The only problem is with the DLG Auto Services body shop owned by Direct Line. The quality of the repair was excellent although it took a little longer than expected. I have comprehensive insurance with DL from 5 years, paid guarantee hire plus, TV14 Drama, Series Series. Black Box Single-mode Value Line Patch Cable, Sc-lc, 3-m (9.8-ft.) - Fiber Optic For Network Device - Patch Cable - 9.84 Ft - 2 X Sc Male Network - 2 X Lc Male Network - Yellow - Rohs Compliance Get rewarded for being a safe driver today. I do not definitely recommend at all this insurance company. When they say excess of 500 pounds that means every item for example furniture, single wall, single carpet. Hover over the stars to select a rating or write a review below. Christy. Analytics Supplier - a specialist company which collects and analyses data on our behalf. Will never use them again. The courtesy car was also picked up from my house. Registration number 202810. I would recommend them wholeheartedly.”. However it was all dealt with in under 2 weeks. All rights reserved. The brand was rated 9 th overall by Which? First Aired: April 24th, 2014. All this dealt with by Direct Line, I didn't have to lift a finger. The use of the password is for the benefit of companies and not the buyers. RTW Brokers Ltd is an introducer appointed representative (FCA FRN 792386 of Seopa Limited, authorised and regulated by the Financial Conduct Authority (FCA FRN 313860). Active DIs operate either using a battery or phantom power. Only the latest review will count in the company's TrustScore, Thanks for your 5-star review Angela. Such a horrible and traumatic experience. Thank you direct line. Did you find this review helpful? We're glad we could make things easy when you needed us the most. Save time & money She knows what she is doing is wrong but she can not say it and she has been pushed by someone in DL to do that such as, not give me hire car, not send instruction to the garage to repair the car, give me wrong information, let the garage to go through my belonging, delay the claim, refused to speak to someone els, etc. We're so pleased you're happy with our service and process. Join more than 3,000,000 users. When I asked them what circumstances had to change, their unbelievable answer was that their decision is based on their underwriting criteria and I was not allowed to know the factor or factors that resulted in their decision! The repair took 5 days longer than anticipated, so they paid me £5 for each day over the week that it should have taken. How I discovered all this ? Registration number 202810. We're pleased you're happy with our service. Before you take the insurance read the policy line. Customer feedback for Direct Line seems to be very much a mixed bag of good and bad, with online reviews covering the full spectrum of 1 to 5 star ratings. The RAC and Peugeot assist were fantastically helpful as well. Dis are frequently used to connect an electric guitar or electric bass to a mixing console's microphone input. DrivePlus is Direct Line’s telematics-based ‘Black Box’ scheme for drivers under the age of 25. We’re sorry you’ve had a disappointing experience with us Robert. They were very helpful and arranged for my car to be collected from home and taken to a repair garage. Yes (1)No. Quality controll is non existant. Apart from one minor hiccup with provision of a courtesy car, Direct Line provided friendly and efficient service. There is no need for passwords - once you have details of the person online. And they arranged an automotive recycling company to collect it. RTW Brokers Ltd is listed on the data protection register under registration number ZA291786. Thanks for your review. Most of the black box schemes in our list have been rated at least three stars by independent financial services review firm Defaqto, that means they offer “a standard product providing an average level of features and benefits”. It doesn’t take much to work out this must be done to ensure DL doesn’t miss any opportunity to wriggle out of paying IMHO. i leave my car in a car garage for some repairs and it gets stolen and now nothing is being done about it. If you buy a new car and want to continue using your black box, some providers will charge you a fee for the privilege. Check out our list of the best black insurance policies. Everything You Need to Know About Windscreen Cover, Compare young driver car insurance quotes. Cant praise direct line enough for the speed and ease of dealing with my claim and the speed and quality of repairs. Direct Line only appear to support their clients when there is zero financial risk to them. This might include the age of the driver, type of car, driving convictions, or location. Direct Line also offers a telematics policy (also known as black box insurance) that may be useful for young drivers. Smart miles review: no problems, simple and easy, black box is a little tricky to install but if you get you garage to put it on it's no problem. Please send us an email with your reference number so we can look into this further for you. Compare over 110 car insurance providers Basically she has to tell me who i can speak to and who i can not, she has to decide what i can have and what i can not. Nevertyhe less I have stuck with you - better next year? In other words I can reapply when these factors personal to me which are secret to me change. However, Insurance Age reported that Direct Line received the most customer complaints (1,447) of any UK insurance provider in the first half of 2017, over 400 more than any other company. I can imagine that this would be a rarer event than a total eclipse of the sun. Private Hire Vs Black Cab – Which Pays the Most? Black Box S1 E1: Kiss the Sky. Car accident 2 weeks ago, not my fault. The following factors could affect how much your black box car insurance policy could cost. Christy. Inddeed, I have this car for more than 8 years and it is insured with Direct Line for same duration. Direct Line offers three main policies when it comes to car cover: A choice of comprehensive or 3rd party fire and theft, offering features such as: used car replacement, medical expenses, personal belongings, windscreen damage, uninsured driver no claims protection, and £0 excess on accidental damage. Even if i call to ask for DL t&c my call will be transfer to her and then her words are their t&c. I could not get past on line form which was very frustrating but was rewarded with a personal and helpful customer support team. An awful awful experience with Direct Line regarding a motor claim. Direct Line began life selling only car insurance products, focusing on the fact that policies were sold directly to customers, via telephone. Direct Line general insurance policies are underwritten by U K Insurance Limited. Would recommend Direct Line for … Car Insurance: How Will Brexit Affect My Cover? Another little ploy to be aware of – The garage they nominated for repairs (Ford) specified that their assessor would check my car on his own which caught my attention. Wherever the following words or expressions appear in these Terms and Conditions, they have the meaning given here unless we say differently. That doesn’t sound right Ruki, the excess should only be applied once to the claim. I ran over somebody's dropped exhaust in low light when it was too late and risky due to road conditions to avoid it. Direct Line were very efficient and their repair centre did an excellent job. Direct Line’s telematics arm, DrivePlus, said drivers frequently underestimated the speed at which they were travelling. Yes (2)No, do not insure with this company. When I called them to understand why they have transferred some money to my account. To see how Direct Line's car insurance compares to other policies check out our guide on the best and worst car insurance. But, they didn’t care, within 24 hours, they decided to write off my car I had for nearly a decade. That’s exactly what we are here for Sue. For drivers under 25, with discounts offered to safe drivers. Direct Line, The post eventually arrrived - just before I was about to cancel. No advice has been given by Quote Goat. Both active and passive types are in use today, and each has its advantages depending on the application. Direct Line has become the latest insurer throw a lifeline to young drivers who are battling rising motor insurance premiums. Christy, I'm sorry the online form wasn't made easy for you Richard. nowadays cars can easily be hacked into and stolen. Thank you. There were glitches - with limited access to you wifi on-site - password was rejected time and again - even though it was new and accepted at the beginning. Despite this, Direct Line did win a Customer Experience Award at the 2016 UK Financial Services Experience Awards. About | Privacy Policy | Terms & Conditions | Advertising | Guides | Sitemap |Contact, Capital Office, Kemp House, 152 - 160 City Road, London, United Kingdom EC1V 2NX Thanks for joining us Carol and for your 5-star review. Absolutely bad service. U K Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Your email address will not be published. Before you take the insurance read the policy line. My advice is to use a garage of your own choosing and stay well clear of Direct Line car “insurance”. We returned to Direct Line because their multi-car insurance made them competitive. Still within 24 hours, Direct Line changed my insurance cover from comprehensive to third party cover and they did not bother to inform me. Thanks for sharing your experience. I had several emails from you - but it was all - bit by bit - instead of then whole pcage together. Absolutely bad service. Not to mention, I'd hate to have the thought of the black box in the back of my mind every time I had to brake/overtake. Black box insurance, also known as telematics car insurance, is a type of car insurance premium that uses telematics technology.. A small black box device is fitted to your car and the data it processes helps your insurer understand how you drive and then adjusts your premium accordingly. Please send us an email with your reference number if there’s anything you would like us to look into. Using telematics technology, we’ll give you a black box plug-in for your car so we can monitor your driving performance. We’re so happy we could make things easier for you. This was after I tried to get a quote from them and to my horror they declined to give me a quote! my claim havent been sorted out and theres no clear evidence that a key was used to steal my car from the cctv footage i’ve seen. i would put zero star if there was an option to do so. Direct Line are at the low price end especially for new drivers. In addition, as they judged the claim to be a 'no fault' claim, they confirmed that this would not affect my No Claims Bonus. They will not pay for your claim. what was the purpose of buying comprehensive cover? They will not pay for your claim. Christy, Brilliant, thanks for joining us Raymond and for your 5-star review. Policy docs arrived very quickly . without any evidence. Went ahead but did not make use of the courtesy car as I did not need it. Customer feedback for Direct Line seems to be very much a mixed bag of good and bad, with online reviews covering the full spectrum of 1 to 5 star ratings. I made complaint and that complaint went to her to investigate and she will not stop bullying me until the claim is settle but at later DL might compensate me. I paid 1050 at the start of the year for one years insurance and I am already getting money back as rewards for good driving. If you drive safely, you could save money. I have to mention here I did not agree with the valuation they made for my car. My car was repaired within the time zone and delivered back to me. Copyright © 2009 - 2020 Quote Goat ®. As the company has grown, so the reputation for service has fluctuated, reflected in a wide range of ratings from online customer reviews. I am not one to change any provider of services but am pleased that I have, time will tell how good the service is should I need to use it. Registered in England No.1179980. My wife damaged the car. I have a black box with ingenie and it is very good. As well as looking at how Direct Line's car insurance policy stacks up against others, we've also analysed how customers who have recently made a claim feel about it too. just spoke to the person dealing with my claim Elizabeth Scherer utterly rude and awful customer service. I found the number of updates I received most reassuring. Required fields are marked *. Direct Line, an insurance provider in the UK, has been providing car insurance products since its formation in 1985. Telematics technology to monitor driving behavior via a plug-into-car box. How did customers rate Direct Line's car insurance? I like that after three years if you have a good driving score the black box is switched off but the insurance is the same price, sort of like a trial period. They have dealt with our no-fault claim swiftly and kept us informed when we might need to be involved in giving evidence. The brand was rated 9th overall by Which? in July 2017, while the customer score of 66% was the 7th best out of the 31 companies reviewed. Read Less. I do not plan to switch supplier anytime in the future! Buy these smart and efficient It’s always maintained a high profile in TV advertising, from the ‘phone on wheels’ logo, to the current campaign featuring the Winston Wolfe character from the film Pulp Fiction. They will still pick up the bill. Repair centre was great and kept me informed, Pleasant staff and extremely easy process - would highly recommend, I was provided with an excellent service by both Direct Line and the vehicle repairer. Registered office: The Wharf, Neville Street, Leeds LS1 4AZ. Sure enough when renewal came round my NCB was not affected but the accident reflected in the basic premium increasing it approx. I got a hire car immediately, I was given all the information I needed and claiming was made easy for me. This makes assessing the costs of its insurance products difficult, although Direct Line is generally competitive, versus the main competitors. If you have any questions about RAC Black Box Car Insurance, you may find the answer at our Frequently Asked Questions (FAQs) page. Important Notice: All information on this site is up to date at the time of writing and whilst we strive to make sure this information is always accurate we would like to stress the importance of checking the rates, fees, charges and similar upon proceeding with an application directly on any product provider's website. Compare young driver car insurance quotes here. Unfortunately, I realised the extent of dissatisfaction of their customers and potential customers when I read the comments of their customers. Now have peace of mind. Being curious I stayed with the gent doing it regardless and guess what? Christy. We're so pleased you've joined us. they will not help but say theres nothing more they can do. Direct Line to trial black box technology to cut motor insurance premiums. Save my name, email, and website in this browser for the next time I comment. Direct Line arranged everything and as I had Hire Car on my policy, they paid for a replacement car whilst mine was being repaired. A DI unit, DI box, Direct box, Direct input, direct injection or simply DI is an electronic device that connects a high impedance, line level, unbalanced output signal to a low impedance mic level balanced input, usually via XLR connector. It’s a policy which, they say, allows them to pass savings onto their customers through not paying commissions to these comparison sites. Contacted Direct Line when my car was damaged. First Aired: April 24th, 2014. Direct Line dealt with my claim quickly… Direct Line dealt with my claim quickly and effeciently. Christy. We love to see you'd highly recommend us Maz. “To make insurance easier and better value for our customers”. Will never use them again. Contacted Direct Line when my car was damaged. Better stay away from this company and it will be my last year with them even i paid yearly, Your email address will not be published. It could have added more stress for me over the claim period dealing with work to keep my job during the Covid epidemic. Registration number 202810. No doubt any sane and reasonable person can see the ridiculous, unfair and stressful position forced on the unlucky people who try to get a quote from them. When they say excess of 500 pounds that means every item for example furniture, single wall, single carpet. © 2021 Trustpilot A/S. The first thing he checked was the tyre tread depth, not the damage. At Direct Line, we believe safer drivers should pay less for car insurance. Like traditional car insurers, black box insurance companies charge a number of fees. TV14 Drama, Series Series. 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