Worry about data loss? Method 3. Hew, the WD Backup Does work on a Win10 system. The program belongs to System Utilities. Check the “WD Portable Drive Forum tab too.” I’ve been looking at this Passport backup process, and have looked at my files, primarily thru the Explorer method. Also when I go to disk utility, the drive shows ‘not mounted’, and even after trying to mount it by clicking the ‘mount’ button it is not … I don’t understand why the Utilities doesn’t recognize the My cloud home. I don’t think you can use the cloud on Passport. Plug it to another USB port. Sorry if I mislead you… Using windows 10 seems to create several problems every time an update occurs. The latest setup file that can be downloaded is 15.7 MB in size. Western Digital Dashboard. No installation need (portable) Easy to use. When clicking on Utilities there is a message select drive at the top of the page , but it does not display any drives. Expand Universal Serial Bus controllers > Right-click every USB device found there and select Uninstall; The 2.0.0.76 version of WD Drive Utilities is provided as a free download on our software library. I have three other hard drives that all function fine, including a newer WD that I purchased to replace the MyBook. HI, Users should download Acronis True Image for Western Digital to back up their drives.) In situations where you are unable to detect your hard drive. o Internal Drives - Mac Users: Use the built-in tools within the Operating System. I have seen this forum comments about users not being able to find the device or the App not seeing or being able to restore the backups. WD firmware updater was only saying "disconnect all USB devices except one hard drive you want to update", even though I did not have anything else connected. WDDriveUtilities.exe or WD Drive Utilities Mac.exe are the common file names to indicate the WD Drive Utilities installer. MMM, looks like something for the WD Support people…I’m surprised they did not read this Forum and comment back. This way applied to the situation that your … it only happen in window 10 whereas my other old window PC no problem. Works with all hard drives. Hew…I don’t recognize your snapshot. If you use software, which one: either WD Backup or WD Smartware? That’s my disk In case they screw that up and I cannot get in. It requires a special drive. When the WD Passport drive is not working, it's highly possible that the device driver is not updated. By that I mean would the data be over written or would a new sector be created therefor loosing the 30 gb of space it uses. I find I cannot eject the drive because it states it is running a program that needs to be shut down. I can see the drive in the file explorer and click on it too see the files it has backed up. I haven’t used the securities feature. My WD My Passport Ultra 1 TB fell from about a height of 3-4 feet and since then my MacBook is not able to detect it or any data of the drive. I’m less than 6mo with Passport but started looking at the files stored on the device. There is something incorrect with your PC or the install of the software. And it would have to recognize the drive! Try contacting WD Support. Mount the drive in a 3.5" device bay. After i install WD Backup, it unable to detect “backup drive”, it cause me need to manually drag and drop file through window explorer. Is that anyone can help or giving advice? I cannot understand why they are not open on the weekends and close at 4.30pm!! Not sure if you could insert that snapshot into the Chat. Or is it that you already initiated a Backup plan, but the App cannot find the drive that was identified/used (did a msg appear on the App Display? This page we will offer the best solution to help you fix WD hard drive not recognized errors, then recover lost files from WD external hard drive … is your PC data being backed to say a WD Cloud instead of Passport? Oh, so the WD Passport exe has not been loaded yet to the PC…and when you try to Load(double click) the .exe file you get that message . I tried their support once using the Live Chat…they wanted the SN of the device (mine was not registered yet…took my info before proceeding…they want you in the system). A proper connection is the most basic … Thank you again for the reply. I’m not sure what drive ‘setup’ you used. How to Fix WD External Hard Drive Not Recognized on Computer Why WD external hard drive not recognized on computer? Update Device Driver to Make WD Drive Work, Detected. the problem is when i install WD backup into my PC, it stuck at this page. if there is Backup data already sitting on the device, could you just try using the Explorer utility to view the Tree structure on it. Hi, the issue is the WD Backup unable to detect the drive. – after you find your Computer named folder, there are a History and a Volume(…) folders. When viewing files under History, use the Name sort instead of the Date sort for more clustered viewing. Windows recognizes the drive.I want to update the firmware and I can’t. If I put it in a usb 2.0 port , spins and after a while stops spinning and computer doesn’t recognizes it. Im using windows xp SP3 and the HD will not Map Network Drive. Are you saying that you loaded the App from the device and that you have not yet set up your Backup plan? Is that because WD backup not support by Window 10? Are you referring to WD Drive Utilities? Then you can fix 'external hard drive not showing up in Disk Utility' without data loss on Mac. https://support-en.wd.com/app/answers/detail/a_id/9509/session/L2F2LzEvdGltZS8xNTkzNzk3MjkzL2dlbi8xNTkzNzk3MjkzL3NpZC9mVURFV3JDVnZhdHRpbkZWTER4ZVNiNVNna3pVMnFpYlRoRFFkcV9NMkZnb21UcmRLOGdMJTdFNVp0VnBkbTlROTZTazh6SElmdlA0NEtkdXVET0R2S0IyTXNfekhxWjFKX1pHX0hUc0FQOHdrd0hJcWoyWjMlN0VUQWlnJTIxJTIx. Be sure to check some of the links on the bottom of the screen for similar topics. Hi, is that anyone facing WD Backup is not working under window 10? WD Drive utilities doesn’t recognize my Passport Essential and it says “Attach a supported drive”. Although I can see the drive in file explorer, and open it up to view the Backed up files files I have not tried to open move or added any. There is one for case of Restore from a Different Computer. If you still have problem with WD Drive Utilities, you can collect and submit software logs to WD support for additional review. HowAboutMe July 11, 2020, 2:41pm #10. Also I can connect the disk only into a usb 3.0 port. Looking thru Explorer at the various Folders on the ‘WD Backup.swstor’ backup folder on the device has uncovered all kind of interesting items. That is usually a one time thing. Cliff, Hi thank you for your response to my confusion Clifford. – now looking closely at your comments, you say the ‘WD backup application was unable to detect’. Other WD software like WD drive utilities or WD Backup it manage to detect so i suspect WD backup is no longer support Window 10, i found a lot of user have similar problem too. I recently upgraded to Windows 10 and can no longer use my WD MyBook Essentials 1TB external hard drive now. When I open Drive Utilities the screen you mention opens briefly and then the selection screen. Hi, Now, when I did my Passport, I loaded the App then had to enter and develop a Schedule of time and files of backing up. OS, PC type, Brand? It requires a special drive. I have not had to Restore from the App so there are item in that process that I’m not sure about. I don’t think you can use the cloud on Passport. WD Drive Utilities for Windows. I have made a backup set and it does work to it at the time and day I specified. Please see knowledge base articles Answer ID 13880: Setting up and using WD Are you saying that when you plug the Passport portable drive into a USB port that you do not get prompt on what to do with this device? Method 1: Initialize WD hard drive in Disk Management. WD SmartWare (Support for WD SmartWare has ended. I tried to update drive firmware, but was not successful. Finally, the Drive Erase control needs less of a description. Please see Answer ID 14800: How to test a drive for defects or problems on a Mac for assistance testing your drive. Simply free download iBoysoft Data Recovery for Mac to recover videos, music, documents, images and much more from the external hard drive. Anybody has the sam… For some reason Utilities is not finding the drive(s), so the initial screen stays on. You could try them first, or go thru an Email support. WD SES. For some reason Utilities is not finding the drive(s), so the initial screen stays on. So after a backup , I now shut down the pc then unplug the drive from it. Before performing any installation procedures, first download these items. But when I open the Security or Drive Utilities apps, (through WD Discovery, or using the desktop shortcuts), I get a screen that says “Attach a Supported WD Drive”. if there is nothing on that device and your are trying to install a clean new device and the install is failing…well that indicates some other problem, Powered by Discourse, best viewed with JavaScript enabled, WD Backup unable to detect My Passport Win10, https://support-en.wd.com/app/answers/detail/a_id/9509/session/L2F2LzEvdGltZS8xNTkzNzk3MjkzL2dlbi8xNTkzNzk3MjkzL3NpZC9mVURFV3JDVnZhdHRpbkZWTER4ZVNiNVNna3pVMnFpYlRoRFFkcV9NMkZnb21UcmRLOGdMJTdFNVp0VnBkbTlROTZTazh6SElmdlA0NEtkdXVET0R2S0IyTXNfekhxWjFKX1pHX0hUc0FQOHdrd0hJcWoyWjMlN0VUQWlnJTIxJTIx. There is one for Mac. The computer does not detect it at all, despite the fact that it is switched on and running (whirring sound and light is on). Or, can you not find the My Passport device using, say, the Win Explorer? However, WD Drive Utilities is not able to detect the new drive, even though it can detect my other WD drives (e.g., 6TB My Book, 3TB & 2TB My Passport Ultras, etc. Replace a damaged drive if it’s in warranty. The first … The drive did not exhibit unusual noise or vibration, read speed was not affected, and in the end the data were written correctly. Hi Vishal! I don’t know at what time I was asked for the Drive that I want to backup To. You may have to do a setup over. Summary: If the external hard drive is not showing up in Disk Utility, you can try 10 solutions to make Mac recognize it again. 4 TB passport carries out backups ok yet on entering utilities it requests select a drive from a blank page. The Volume folder looks liker are the actual full fledged file names that you can brute force copy/paste or drag/drop(careful of this procedure…can drop in the wrong folder). Knowledge base articles Answer ID 13880: Setting up and i can ’ know... 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